Listen On

Fuel your entrepreneurial spirit as Alicia Butler-Pierre joins us to reveal the critical importance of having a rock-solid foundation in your business infrastructure, especially when growth is knocking on your door. With Alicia’s expertise, we untangle the complexities of business processes, highlighting the red flags of hasty expansion, such as surging customer complaints and a revolving door of staff. As we navigate the choppy waters of scaling your small business, you’ll grasp how to calculate the ‘cost of poor quality’ (COPQ) and take away actionable strategies to prevent operational chaos before it starts.

Prepare to be enlightened by our discussion on crafting a business infrastructure that withstands the test of time. We dive into invaluable resources and my own insights from “Behind the Facade” on how to construct your company’s operations effectively. The conversation then shifts to the digital evolution of business processes, where we explore tools that range from financial software such as Xero and QuickBooks to AI assistants that offer a digital helping hand, saving you precious time. By the end of our talk, you’ll be armed with the knowledge and tools to streamline your business, ensuring internal efficiency is in lockstep with your external brand image.

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