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It doesn’t matter what industry you are in, client retention is vital to your success and begins at Day 1 with your clients. Megan Huber, client success and retention expert, takes us through the ways that client happiness will determine the scalability and sustainability of your business.

Here's a glance at this episode:

  • [00:55] Cost difference between Acquisition and Retention
  • [2:01] Top tips to building relationships with your Clients
  • [3:16] Critical Perspective Shift of How We View Our Programs
  • [7:07] Customer Experience Must Be First
  • [8:15] Client Feedback is Vital
  • [11:45] Collecting Feedback Without Lifting a Finger
  • [13:02] Client Success in Coaching
  • [15:04] Skills need as a Business Owner
  • [17:25] Learning Styles In Your Program
  • [24:35] Gaining insight through behavior
  • [26:50] Bringing in the Help of Experts
  • [28:40] Juggling Family and Career
  • [30:08] Core Values
  • [33:40] Building Female Friendships
  • [37:50] Family Priorities

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