This means you strive to know your customer’s deepest wants and needs, aiming for their complete satisfaction.
Your customers love your personalized service and customized products for their specific need. Dig deep into your customer knowledge as well as your customer’s business process. True customer intimacy can only arrive through aligning your product development, manufacturing, administrative functions and executive focus around the needs of the individual customer. Your company will tend to work best when you can learn and change quickly according to customers’ needs.